Frequently Asked Questions
Orders
Q: How do I place an order?
A: You can easily place an order on our website by selecting the item you wish to purchase and adding it to your cart. From there, simply follow the prompts to complete your order and make your payment.
Q: What forms of payment do you accept?
A: We accept most major credit and debit cards, as well as PayPal. We also offer Afterpay. For more info go to: Buy Now Pay Later with Afterpay
Q: Do you offer discounts for bulk orders?
A: Yes, we may be able to offer discounts for bulk orders. Please contact us for more information.
Q: How can I contact customer support?
A: You can contact us by phone, email, or through our website's contact form. We will do our best to respond to your inquiry as quickly as possible.
Q: Can I sell my collectible cards to your store?
A: We do consider purchasing collectible cards from individuals. Please contact us with details about your collection, and we will let you know if we are interested in making an offer.
Delivery
Q: Do you ship internationally?
A: Yes, we do ship internationally. Please note that additional shipping fees may apply depending on your location.
Q: How long will it take to receive my order?
A: We strive to process and ship all orders as quickly as possible. Generally, orders will be shipped within 1-2 business days. Delivery times will vary depending on your location and the shipping method selected at checkout.
Q: Express Postage Timeframe?
A: If you are within the Australia Post Express Next Day Delivery Network (http://auspost.com.au/parcels-mail/delivery-areas.html) your order should be received the next business day. If not, it may take upto 3 business days.
Returns
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your item to initiate a return or exchange. Please note that some restrictions may apply.
Breaks
Q: What is a Live Break?
A: A sports card live break is an online event where a group of collectors or enthusiasts gather to watch a live stream of a person or company opening packs of sports cards. During the break, the person or company will show the cards they have opened one-by-one, typically displaying the card in front of a camera so that viewers can see the card's details.
Viewers of the live stream can purchase spots or "slots" before the break begins, which entitles them to a specific team or player in the break. Once the break is completed, the person or company will distribute the cards to the individuals who purchased the corresponding spots.
Sports card live breaks have become increasingly popular in recent years, as they offer collectors the chance to potentially obtain rare or valuable cards without having to purchase an entire box or pack themselves. Additionally, they allow collectors to connect with other enthusiasts and share their passion for sports card collecting.
Q: What is a PYT Break?
A: A PYT (Pick Your Team) break is a type of sports card live break where participants can purchase specific teams or players before the break begins. The cards opened during the break are then awarded to the individuals who purchased the corresponding team or player.
Q: What is a Random Break?
A: A random team break is a type of sports card live break where participants purchase a spot or slot in the break, and the teams are randomly assigned to each participant before the break begins. The person or company conducting the break will then open packs or boxes of sports cards on a live stream, and the cards pulled during the break are awarded to the individuals who were assigned the corresponding teams. This type of break adds an extra element of chance and excitement, as participants have no control over which teams they will be assigned.
Q: When will breaks be listed?
A: Our daily sports card breaks will be listed on our website and on our Facebook group page.
Q; Where can I watch our LIVE breaks?
A: Break City Cards Live stream are on: